Open to opportunities

Sajina Joshi
Product Manager

4 years leading SaaS product development, Agile delivery, and cross-functional execution at GlobalyHub Nepal — owning the full lifecycle of Agentcis CRM.

View Experience LinkedIn ↗
4+
Years experience
4
Major releases/year
3
Feature modules owned
About

Product Manager & Project Manager

Product Manager and Project Manager with 4 years of hands-on experience at GlobalyHub Nepal. Led the full product lifecycle of Agentcis, a SaaS CRM platform built for international education recruitment agencies, while simultaneously owning sprint ceremonies, delivery coordination, and project execution.

Combines strategic product thinking with operational agility to ship high-quality features on time, aligned to business goals and user needs. Technical foundation in Computer Systems Engineering, with an MBA currently in progress.

📍
Talchikhel, Lalitpur, Nepal
📧
mail.sajinajoshi@gmail.com
📞
+977 9841900400
🔗
linkedin.com/in/sajinajoshi

Core Skills

Product Roadmap Ownership Scrum Master Sprint Facilitation Project Planning & Delivery Backlog Management RICE & MoSCoW CRM – Agentcis Go-to-Market Planning Stakeholder Communication Jira & Confluence Cross-functional Leadership User Story Writing Acceptance Criteria Market Research
Experience

Work History

4 years of progressive product and project management roles, all building on the Agentcis CRM platform.

Product Manager May 2023 – May 2026
GlobalyHub Nepal · Kumaripati, Lalitpur
Product: Agentcis CRM
Product Ownership & Roadmap
  • Owned the Agentcis product roadmap end to end, setting quarterly priorities by synthesising user research, stakeholder input, and business KPIs
  • Defined product vision and scope for major feature modules including Facebook Integration, Agent Connect, and Contact Analytics, each resolving top user pain points identified through structured interviews
  • Applied RICE and MoSCoW frameworks to evaluate and rank feature requests, balancing immediate customer demands against long-term platform scalability
Scrum Master & Agile Delivery
  • Served as Scrum Master for the Agentcis engineering team, facilitating all sprint ceremonies including planning, daily standups, sprint reviews, and retrospectives
  • Maintained sprint velocity by ensuring backlog items were clearly groomed with well-defined acceptance criteria before entering each sprint cycle
  • Identified and removed blockers across engineering, design, and QA, ensuring uninterrupted delivery across three concurrent sprint tracks
Project Management & Delivery Coordination
  • Managed end-to-end delivery of four major Agentcis releases per year, coordinating timelines, dependencies, and resources across engineering, QA, design, and customer success
  • Developed and maintained project plans, risk registers, and release checklists to ensure on-time delivery and quality standards were consistently met
  • Delivered bi-weekly progress reports to leadership and investors, presenting sprint outcomes, feature adoption metrics, and upcoming roadmap milestones
  • Conducted post-launch retrospectives to measure adoption, identify friction points, and feed learnings back into the next planning cycle
Stakeholder & Customer Engagement
  • Gathered structured feedback from agency clients, sales, and customer success teams, synthesising insights into roadmap improvements and new feature proposals
  • Planned and executed go-to-market activities for each release including user guides, internal release notes, and customer communication materials
Associate Product Manager Nov 2022 – Apr 2023
GlobalyHub Nepal · Kumaripati, Lalitpur
Product: Agentcis CRM | MVP Feature Expansion & Core Module Development
  • Co-owned the Agentcis product backlog with the Senior PM, refining and prioritising user stories across six sprints to deliver core CRM modules on schedule
  • Assisted in running sprint ceremonies, stepping into Scrum facilitation duties as needed to support delivery continuity
  • Defined feature requirements for the client onboarding flow, counsellor task management module, and institution partnership tracking features
  • Coordinated user acceptance testing for four feature releases, documenting defects and working with engineering to resolve issues before production deployment
  • Conducted user interviews with agency staff to validate workflow assumptions and gather usability feedback
Product Management Intern Jul 2022 – Oct 2022
GlobalyHub Nepal · Kumaripati, Lalitpur
Product: Agentcis CRM | Onboarding to Product and Delivery Processes
  • Supported senior product managers in managing the Agentcis product lifecycle from scoping through UAT and release
  • Participated in sprint ceremonies as observer and contributor, building foundational Scrum and backlog management skills
  • Prepared wireframes, user stories, and feature specifications incorporated into the development backlog
  • Monitored product analytics and customer support feedback, compiling weekly insight reports
IT Support Representative Dec 2020 – Apr 2022
Worldlink Communications · Jawalakhel, Lalitpur
  • Managed end-to-end resolution of hardware, software, and network issues within SLA timeframes
  • Collaborated with engineers and project managers on complex escalations, building cross-functional communication skills
  • Translated technical information clearly for non-technical customers, developing strong user empathy
Capabilities

Skills & Expertise

A blend of strategic product thinking and hands-on delivery management.

🗺️
Product Strategy
Roadmap ownership, feature prioritisation using RICE & MoSCoW, vision setting, and go-to-market planning.
⚡
Agile & Scrum
Scrum Master experience across multiple sprint tracks — planning, standups, reviews, retrospectives.
📋
Project Management
End-to-end delivery coordination, risk registers, release checklists, and stakeholder reporting.
🔬
User Research
Structured user interviews, usability feedback synthesis, and translating insights into roadmap decisions.
🛠️
Tools
Jira, Confluence, Atlassian Suite — daily use for backlog management, documentation, and delivery tracking.
💬
Stakeholder Management
Cross-functional leadership across engineering, QA, design, sales, and customer success teams.
Certifications

Credentials

Verified certifications from globally recognised institutions.

Atlassian
Agile with Atlassian Jira
View Certificate
University of Virginia · Coursera
Managing an Agile Team
View Certificate
Product Vidyalaya
Product Management Course
Google · Coursera
Agile Project Management
Issued May 2025 · ID: KNKTIT7KBMUF
View Certificate
Education

Academic Background

Master of Business Administration (MBA)
Lincoln University College · Phoenix College of Management, Kathmandu
In Progress
BSc (Hons) Computer Systems Engineering
University of Sunderland · ISMT College, Kathmandu
Completed
Contact

Get in Touch

Open to product management roles, collaborations, and consulting opportunities.

✉️
Email
mail.sajinajoshi@gmail.com
📞
Phone
+977 9841900400
🔗
LinkedIn
linkedin.com/in/sajinajoshi
📍
Location
Talchikhel, Lalitpur, Nepal